A leading health insurance company's analysis wing department wanted to digitalize its way of working. I helped their digital transformation team visualize the solution and provided them with the necessary screens for their development team. I worked with a UX/UI Designer and business analyst and ran workshops to convert user goals and needs into a scalable system
The process of analyzing the hospital claims requires many teams and offline activities. They had to perform operations in different applications. There was an opportunity to make their analysis and decision-making more collaborative and thus improve their operational efficiency.
The digital transformation department wanted to build a portal that improves the operation of the Analysis wing department. The Analysis wing department used various applications for their daily work. They wanted to streamline its process in a single portal.
The digital transformation team wanted to convert the requirements into a solution and build a medium-fidelity prototype that would help them align with the user requirements and also guide their development.
While understanding the project, we created UI components based on their brand colors to speed up the process.
Before engaging with the client, I wanted to understand the purpose of the application & why it is being built. I gathered the existing knowledge about the requirement from my team. And also about the codebase in which the application is being developed.
We broke down their process in each stage and ideated the solutions for each stage.
we obtained users' feedback in each stage and iterated the solution to make a better design.
Though their process was simple, they wanted to digitize every part of their process by capturing all the information in the system. We tried to keep the data entry as effective and efficient as possible. We also provisioned various views to help them analyze.
As per their need, we strengthened their process of review and decision making. Overall we helped the team to envision a collaborative tool that keeps communication-related to the analysis in a single application. And also we co-created,
